Customer Success (ES)

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We are looking for a Customer Success based in Spain to join our talented sales team. If you have a passion for engaging prospects in an Artificial Intelligence and Natural Language Processing environment, we will like to hear from you!

 

Your main responsibilities will be:

  • Establish regular contact with customers to measure progress and to identify new sales opportunities (up/cross-sell).
  • Deliver added value services and generate use cases.
  • Responsible for renewing customer agreements. You will lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships.
  • Perform discovery sessions to understand the customer’s outcomes, translate these priorities into plans and then drive execution of these plans with the customer.
  • Identifying potential areas of value within the client’s business and explaining the associated value proposition.
  • Maintain engagement with customers in order to monitor account health and ensure alignment with their priorities.
  • Help to Develop a playbook for renewal engagement maximizing revenue retention.
  • Maintain and report an accurate rolling forecast of renewals.

 

Requirements:

  • Languages: Spanish and English fluent.
  • BS/MS degree in Sales or related field.
  • 1+ years of experience in Sales B2B (high-tech industries preferred).
  • Passion to build strong customer satisfaction.
  • Clear communicator with professional presence with empathy and enthusiasm.
  • Strong verbal selling skills over the phone and email, excellent listening ability.
  • Highly motivated, driven a self-starting, and goal-driven individual.
  • Strong time and process management skills, attention to detail ensuring nothing slips through the cracks.
  • Ability to collaborate with accounting/finance/legal management teams to facilitate the contract review, revision, and execution.

 

 What do we offer?

  • A full-time remote position (with option to work from our offices in Barcelona or Madrid city center).
  • A multilingual and multicultural environment.
  • Competitive salary and bonus.
  • Full training and continuous learning.
  • Good work-life balance and a flexible schedule.
  • Enjoy working in different countries with our Exchange Program in Barcelona, Silicon Valley, Brazil, France and Japan, exclusive for employees.
  • Benefits include Ticket Restaurant, Ticket Restaurant, or Nursery Ticket.
  • At Inbenta we value initiative, creativity, imagination, and responsibility. We reward all
    this with internal promotions.

 

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Data Protection and Privacy Policy:

By submitting this form you are accepting the Data Protection and Privacy Policy.

Data processing entities:

–  Brazil: INBENTA BRASIL CONSULT E TECNOLOGIA LTDA.
–  France: INBENTA FRANCE, SARL.
–  Spain:  INBENTA HOLDINGS INC. SUCURSAL EN ESPAÑA.
–  US: INBENTA TECHNOLOGIES, INC.

The intended purpose of data processing: CV management and staff selection process.

Legal basis: The legal basis for processing is consent.

Data recipients: Your data will not be shared with third-parties unless under legal obligation to do so.

Rights: You can exercise your data protection rights by email to [email protected]

For more information about this data processing and how to exercise your rights, see our full privacy policy in https://www.inbenta.com/en/about-us/privacy-policy/