We have some exciting news to share! Today we’re happy to announce our official integration partnership with Desk.com, now available through the Desk.com App Hub.
If you’re already a Desk.com user, adding the power of semantic search to your Knowledge Base is now easier than ever. Within minutes, Inbenta’s AI-powered intelligent search will be added to your website. Customers will begin to help themselves by finding exactly what they’re looking for, right when they need.
By providing instant customer support, businesses using Desk.com and Inbenta are able to deflect incoming tickets and calls and, therefore, are able to optimize self-service rates by up to 90%. Plus, Inbenta’s continuous support and suggestions will develop a Knowledge Base tailor-made for your users.
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Todd Surdey, SVP, ISV Sales, Salesforce. “By leveraging the power of the Desk.com App Hub, Inbenta provides customers with an exciting new way to increase self-service rates by searching through meaning, not keywords.”
With an Inbenta integration through Desk.com, you can:
- Leverage the power of Natural Language Processing to present search results based on meaning, not just keywords;
- Ability to discover which FAQs need refinement to increase your self-service rate;
- Access a comprehensive analytics dashboard to understand your customer’s behavior and interaction with your support portal;
- Deflect 65% of your incoming tickets and calls to your call center.
And learn more about Inbenta integrations with Zendesk, Service Cloud and Google Search Appliance here.