Sara is the new Virtual Assistant for the website of Correos, the national Postal Service of Spain.
Sara will help users find the information they need within the company's website.
Sara is an animated avatar based on the technology of semantic search of Inbenta. The Assistant provides unique, precise answers and is able to understand user questions in five different languages: Spanish, Catalan, Galician, Basque and English.
Thanks to this initiative, Correos aims at changing and modernizing their corporate image and at opening new communication channels with their customers.
As any other Virtual Assistant, Sara will become more and more effective thanks to the monitoring of all user queries, which will allow the company to understand their interests better in order to create better answers and to add additional information.
You can find more information here.