Uncanny Valley: The Dark Origins of the Robot
Where did the robot come from?
Case Study: Machine Learning vs. Natural Language Processing
Why you shouldn’t use Machine Learning as a substitute for real NLP.
6 Ways to Securely Implement your AI-based Chatbot
Critical security measures that work toward the safe deployment of your chatbot.
Chatbot UX: 6 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything.
AI doctors: how artificial intelligence can help medicine
With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.
AI sport, it’s in the game
This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?
What is a decision tree and why should my chatbot use it?
The most effective way to discover the intent behind your customer’s questions and provide the right answer is by using a decision tree. What are they and how do they work?
How to build the perfect knowledge base: the tools you will need
The advantage of employing an effective knowledge base is clear and the results are a win for both customer and company. But how do you build one?
What is a Webhook and how can I use them?
The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and how can they help you?
How to choose the best channel for your chatbot
The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they install it on?
Facebook chatbot: why bots creating a new language is a good thing
A Facebook chatbot speaking its own language should not be a cause for concern. If anything, it should be celebrated.
AI travel: how your next travel agent could be a chatbot
From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of the past.
World hunger: how AI can solve one of our greatest problems
Machine learning and artificial intelligence can provide the answer to one of the world’s most pressing questions: how to tackle world hunger.
Chatbot intents: how to build the perfect customer experience from FAQs
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Government and AI: more efficient while saving money
A recent Deloitte report has found that within 5-7 years, $37 billion can be saved annually by the government with 1.1 billion hours freed up through AI.
Chatbots negotiating: humans might never need to barter again
Based on recent findings, chatbots could soon be negotiating on our behalf to arrange holidays, buy cars and even organize our next date.
AlphaGo defeats Go champion: what this means for artificial intelligence and machine learning
How significant is it that Google’s artificial intelligence-powered AlphaGo beat a world number one at his own game?
Senior citizens: how they can benefit from chatbots and artificial intelligence
The advancement in artificial intelligence and chatbots has come at a perfect time to assist senior citizens in an aging population.
How law firms are taking advantage of the latest advancements in AI
While it has been slower than other industries to embrace the benefits of artificial intelligence, law firms are finally recognizing the value brought by chatbots and machine learning.
NTT Communications: our strategic partner in Japan
Inbenta CEO Jordi Torras talks about the importance of our strategic partner, NTT Communications, as Inbenta expands and opens new offices in Japan. NTT Communications provides consultancy, architecture, security and cloud services to help enterprises worldwide optimize their information and communications technology (ICT) environments. They are headquartered in Tokyo, Japan, and have subsidiaries and offices in more […]
Artificial intelligence: five ways it can change our lives for the better
Artificial intelligence has already stolen the headlines in 2017 by defeating poker champions and ordering us cups of coffee. Besides this, there are ways the technology is being used to improve the world.
Chatbots: a comprehensive guide to the future of communication
Artificial intelligence is expected to double the annual economic growth rate in 12 developed countries and boost labor productivity by up to 40% by 2035. A large part of this is down to the role…
Three problems with Facebook chatbots
April 12, 2016 was the day when Facebook nailed its blue and white colors to the mast and revealed what it thought would be the next development that will revolutionize the technology industry.