“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…
With more people relying on e-commerce, the ideal purchase processes should be more like the conversational experience consumers have in a store with a salesperson, who is providing their insights and recommendations to help the…
Customer experience has become a key brand differentiator in a growingly competitive business landscape. As a result of this, there has been an increasing call for enterprises to optimize their customer service. Today, companies must…
Innovative technology, such as on premise ERPs and internet fax software, provide essential streamlining of essential processes that help businesses to succeed. One such process that managers will be keen to refine in this way…
Recall, if you saw it, Joaquin Phoenix falling in love with his operating system in the movie “Her”. Where “Her” is fictional, intelligent computing is no longer science fiction and the top eCommerce players know…
On-site search is more than just a search bar at the top of your website, it’s an essential part of navigation, a vital part of how users interact with your organization.
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…
2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…
Job hunting is a tiring activity. And the process behind job hunting has changed for both the employee and employer. Whereas before, all it took was a CV and personal interview, it’s normal for candidates…
Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…
New Product Offering Defines How Voice, Messaging and Chatbots Interoperate
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…
We’re proud to announce the launch of our new podcast series, called “The Future of Customer Service”.
As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…
With the growing popularity of smart automation and bots, more and more businesses are interested in developing a chatbot of their own. Looking for a reliable software vendor can be challenging, so we’ve listed the…
The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…
With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams,…
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…
We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout the Swiss Market.
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and self-service improvement. For others, it can be a way to create a buzz or -…
Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…
As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by surprise. Therefore, being prepared makes a huge difference between being able to respond quickly and…
