Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…
New Product Offering Defines How Voice, Messaging and Chatbots Interoperate
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…
We’re proud to announce the launch of our new podcast series, called “The Future of Customer Service”.
As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…
With the growing popularity of smart automation and bots, more and more businesses are interested in developing a chatbot of their own. Looking for a reliable software vendor can be challenging, so we’ve listed the…
The Internet has been buzzing about GPT-3 for the past few days. Is it the “most powerful language model ever built” or not? (Spoiler: not really for many use cases, and we tell you about…
With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams,…
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…
We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout the Swiss Market.
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and self-service improvement. For others, it can be a way to create a buzz or -…
Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…
As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by surprise. Therefore, being prepared makes a huge difference between being able to respond quickly and…
Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…
Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…
Are you thinking about adding an AI-powered chatbot to your website in order to improve your customer care, extend the availability of online support or get to know your customers better, but you don’t know…
Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps, of which symbolic AI and machine learning. While symbolic AI used to dominate in the…
Contrary to what one might think, the use of email to reach customer service is still on the rise. There are many reasons for this:
According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service calls. Self-service solutions, such as chatbots and knowledge management, can help businesses save on customer…
Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments, dissatisfied customers will let your business and the whole world know that they’re unhappy. Self-service…
With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt, find new ways to answer the travelers’ needs and improve customer experience if they want…
Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). Consumers, who are increasing in number and becoming more demanding, face a multitude of sites…
