How to Boost your Digital Customer Experience

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…

3 Tips on How to Frame an AI Chatbot Project

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…

What Makes a Chatbot Conversational?

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…

The Inbenta Dictionary Builder

Inbenta’s NLP is informed by a large and comprehensive Lexicon Dictionary that includes hundreds of thousands of semantic relationships that model every component of a language and the world it describes. This Lexicon Dictionary makes…