How CERN Faces the Pandemic the Digital Way – A Customer Success Story
We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout the Swiss Market.
Chatbot Best Practices: 8 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
How to Boost your Digital Customer Experience
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them
There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and self-service improvement. For others, it can be a way to create a buzz or -…
A Chatbot Is an Asset for your Customer Journey
Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…
Increase in Chatbot Inquiries during the COVID-19 Pandemic
As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by surprise. Therefore, being prepared makes a huge difference between being able to respond quickly and…
3 Tips on How to Frame an AI Chatbot Project
Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…
What Makes a Chatbot Conversational?
Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…
10 Key Metrics to Evaluate your AI Chatbot Performance
Are you thinking about adding an AI-powered chatbot to your website in order to improve your customer care, extend the availability of online support or get to know your customers better, but you don’t know…
Symbolic AI vs Machine Learning in Natural Language Processing
Since its foundation as an academic discipline in 1955, Artificial Intelligence (AI) research field has been divided into different camps, of which symbolic AI and machine learning. While symbolic AI used to dominate in the…
5 Ways to Manage Incoming Emails
Contrary to what one might think, the use of email to reach customer service is still on the rise. There are many reasons for this:
Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI
According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service calls. Self-service solutions, such as chatbots and knowledge management, can help businesses save on customer…
Self-service: a Key to Reducing Dissatisfaction in Customer Relations
Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments, dissatisfied customers will let your business and the whole world know that they’re unhappy. Self-service…
Chatbots for the Tourism Industry, a Multi-Faceted Benefit
With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt, find new ways to answer the travelers’ needs and improve customer experience if they want…
E-commerce Chatbot: Serving Customer Recommendation
Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). Consumers, who are increasing in number and becoming more demanding, face a multitude of sites…
The Inbenta Dictionary Builder
Inbenta’s NLP is informed by a large and comprehensive Lexicon Dictionary that includes hundreds of thousands of semantic relationships that model every component of a language and the world it describes. This Lexicon Dictionary makes…
6 Ways to Securely Implement your AI-based Chatbot
Critical security measures that work toward the safe deployment of your chatbot.
AI doctors: how artificial intelligence can help medicine
With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.
AI sport, it’s in the game
This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?
What is a decision tree and why should my chatbot use it?
The most effective way to discover the intent behind your customer’s questions and provide the right answer is by using a decision tree. What are they and how do they work?
How to build the perfect knowledge base: the tools you will need
The advantage of employing an effective knowledge base is clear and the results are a win for both customer and company. But how do you build one?
What is a Webhook and how can I use them?
The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and how can they help you?