Stories from Inbenta

In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.

They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and…

With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.

One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost…

This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?

The most effective way to discover the intent behind your customer's questions and provide the right answer is by using…

The advantage of employing an effective knowledge base is clear and the results are a win for both customer and…

The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and…

The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they…

A Facebook chatbot speaking its own language should not be a cause for concern. If anything, it should be celebrated.…

From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of…

Machine learning and artificial intelligence can provide the answer to one of the world’s most pressing questions: how to tackle…

Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into…

A recent Deloitte report has found that within 5-7 years, $37 billion can be saved annually by the government with…

Based on recent findings, chatbots could soon be negotiating on our behalf to arrange holidays, buy cars and even organize…