Chatbot Integration With Skype for Business
Chatbots are one of the hottest trends in tech and are the present and future of customer support. Discover how to integrate a chatbot with Skype business through Inbenta.
Top Knowledge Management KPIs To Bring Power To Your Strategy
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
Launching Inbenta’s Partner Ecosystem
Over the past few years, Inbentahas been expanding and growing rapidly, much of it on its own account, but also, thanks to a few strong partnerships that we’ve built along the way.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
What is Digital Self-Service?
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
What Is the Difference Between a Chatbot and a Virtual Assistant?
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Increase Productivity and Improve Employee Retention with HR Service Automation
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
5 Ways to Use Chatbots for Internal Employees
In addition to handling customer requests, chatbots can also be used by internal employees. Read about the 5 different applications to deliver incredible business value by streamlining the workflows.
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
Everything you need to know about Knowledge Management
Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. Knowledge is power. But what is Knowledge Management and why implement a Knowledge Management System?
How to Choose the Best AI Chatbot in 2022
Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…
Top Tips to Improve Knowledge Management and Make your Business Smarter
Knowledge is power… but you need a solid system in place to extract that power successfully. In a customer-centric era focused on providing services with intelligence, availability, and excellence, implementing a knowledge management system (KMS)…
The history of the search engine: from index cards to the AI chatbot
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…
GOL Airlines Launches New Features for its Virtual Assistant with Inbenta
It is now possible to perform processes such as check-in and reservation management via WhatsApp.
How to Reduce Customer Service Response Time to Avoid Lost Leads
Nobody likes to be kept waiting. In today’s fast-moving world, we expect things to happen quickly. Response times from customer services are no exception.
How to Increase Conversions thanks to E-commerce Search Automation
With more people relying on e-commerce, the ideal purchase processes should be more like the conversational experience consumers have in a store with a salesperson, who is providing their insights and recommendations to help the…
How to Deliver Market-Leading Customer Service thanks to Automation
Customer experience has become a key brand differentiator in a growingly competitive business landscape. As a result of this, there has been an increasing call for enterprises to optimize their customer service. Today, companies must…
6 Tips to Streamline Customer Support Ticket Management
Innovative technology, such as on premise ERPs and internet fax software, provide essential streamlining of essential processes that help businesses to succeed. One such process that managers will be keen to refine in this way…
Inbenta Number One Service Provider in eCommerce Conversational AI Benchmark
Recall, if you saw it, Joaquin Phoenix falling in love with his operating system in the movie “Her”. Where “Her” is fictional, intelligent computing is no longer science fiction and the top eCommerce players know…
What Self-Service Rate Can You Expect from Artificial Intelligence?
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
A Guide to Ticketing System Basics
Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…
Top 5 Customer Experience Trends for 2021
2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…
How to Leverage Chatbots for Streamlined Recruitment Efforts
Job hunting is a tiring activity. And the process behind job hunting has changed for both the employee and employer. Whereas before, all it took was a CV and personal interview, it’s normal for candidates…
5 Tips to Increase Sales with Chatbots This Holiday Season
Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…