Why you shouldn’t use Machine Learning as a substitute for real NLP.
Critical security measures that work toward the safe deployment of your chatbot.
When it comes to automating customer interactions, user experience is everything.
In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
With healthcare systems around the world under increasing pressure, artificial intelligence can provide a much-needed boost for doctors.
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…
This article looks at the practical applications of artificial intelligence AI in Sport. How long before every athlete is AI-powered?
The most effective way to discover the intent behind your customer’s questions and provide the right answer is by using a decision tree. What are they and how do they work?
The advantage of employing an effective knowledge base is clear and the results are a win for both customer and company. But how do you build one?
The Webhook is increasingly being used by companies hoping to improve their customer experience. But what exactly are they and how can they help you?
The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they install it on?
A Facebook chatbot speaking its own language should not be a cause for concern. If anything, it should be celebrated.
From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of the past.
Machine learning and artificial intelligence can provide the answer to one of the world’s most pressing questions: how to tackle world hunger.