Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Discover how predictive search anticipates the needs of a user by making suggestions as they type in a search bar
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Chatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
If you’ve spent any appreciable time on the Internet, you’ve undoubtedly experienced one of the great joys—or frustrations—of being online: the often hilarious results of autocomplete.
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. Knowledge is power. But what is Knowledge Management and why implement a Knowledge Management System?
Knowledge is power… but you need a solid system in place to extract that power successfully. In a customer-centric era focused on providing services with intelligence, availability, and excellence, implementing a knowledge management system (KMS)…
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…
It is now possible to perform processes such as check-in and reservation management via WhatsApp.
Nobody likes to be kept waiting. In today’s fast-moving world, we expect things to happen quickly. Response times from customer services are no exception.