Inbenta (www.inbenta.com) company from Barcelona specialized in Intelligent Customer Support software with Artificial Intelligence and Natural Language Processing raises $2 million from Telefónica
Giving users the power to find relevant information online using Natural Language Processing prevents unnecessary support emails and calls, and leads to a higher self-service and deflection rates.
Jordi Torras, CEO and Founder of Inbenta said, “With this funding, Inbenta will invest in talents and technology. We are building a solid foundation with NLP technology in order to help enterprise’s customer care solutions and support fully automated, intelligent software. With Inbenta our customers save 80% of incoming support emails, their customers find answers immediately on the website, and contact center agents can focus on valued added activities, like attending valued customers or improving the knowledge base.”
“We’re excited to join Inbenta to help them grow operations internationally. We‘re confident that the exceptional team behind this company combined with their cutting edge technology will transform the industry,” said Oliver Flögel, Fund Manager at Telefónica Amerigo.
Inbenta has over 50 enterprise focused clients located in 17 countries.
Few of Inbenta’s US clients: Groupon, Ticketmaster, Ingersoll Rand, Telefonica.
Few of Inbenta’s European clients: Iberia, BBVA, Telefonica, AXA, La Poste, BNP Paribas.