Chatbots: a comprehensive guide to the future of communication

Artificial intelligence is expected to double the annual economic growth rate in 12 developed countries and boost labor productivity by up to 40% by 2035. A large part of this is down to the role chatbots are expected to play as the first point of contact for customers when communicating with businesses. With this in mind, Inbenta has provided a comprehensive guide to exactly what a chatbot is below.

Inbenta utilizes its patented natural language processing and +11 years of research & development to create interactive chatbots with an industry leading +90% self-service rate.

Companies around the world including Ticketmaster UK utilize the InbentaBot to maintain a personal service for their customers while reducing support tickets.

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