We’ve analyzed 4 million chatbot conversations. We’ve compared transactional vs non-transactional chatbots. Here are the results and ROI.
Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology.
Learn how an intelligent chatbot enables companies in the utility sector to automate customer experience and allow various transactions.
Learn how chatbots have empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.