Why Self-Serve Support Is Only as Good as Content
Although investing in self-serve support is a great idea, it’s not enough. In this article, discover why you need to focus on providing good content to your users to ensure its success.
Category: Self-service
Discover what’s new in improving self-service and allowing customers to answer their own questions with knowledge bases and automated chatbots.
Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)
In this article, we explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.
5 Ways Businesses Can Save Costs by Automating Customer Support
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
This Trick Will Help You Uncover Trends From Your Support Data
Discover how to uncover trends from your support data with a unique content and conversational analysis tool for chatbots and search engines
What’s New in Customer Service Trends for 2022?
Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?
Live Chat Support Tips for 2022 and Beyond
Customer demands have shifted towards digital channels, 24/7 services from multiple devices, but they still demand personalized interactions with humans. How do modern live chat support systems leverage digital tools to deliver the best of both worlds to customers?
What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
8 Best Practices to Boost Your First Contact Resolution Rate
FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
Boost Confidence and Customer Service With AI-Driven FAQ Software
Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Top Knowledge Management KPIs To Bring Power To Your Strategy
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
What is Digital Self-Service?
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
GOL Airlines Launches New Features for its Virtual Assistant with Inbenta
It is now possible to perform processes such as check-in and reservation management via WhatsApp.
What Self-Service Rate Can You Expect from Artificial Intelligence?
We often get asked by prospects or even by our customers what the standard or benchmark for self-service is. This is a very legitimate question as organizations need to justify expenses and ensure all investments…
How to Boost your Digital Customer Experience
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
5 Ways to Manage Incoming Emails
Contrary to what one might think, the use of email to reach customer service is still on the rise. There are many reasons for this:
Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI
According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service calls. Self-service solutions, such as chatbots and knowledge management, can help businesses save on customer…
Self-service: a Key to Reducing Dissatisfaction in Customer Relations
Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments, dissatisfied customers will let your business and the whole world know that they’re unhappy. Self-service…
