Category: Knowledge Management

How to Boost your Digital Customer Experience

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important…

READ MORE

Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…

READ MORE

Self-service: a Key to Reducing Dissatisfaction in Customer Relations

Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments,…

READ MORE

How to build the perfect knowledge base: the tools you will need

The advantage of employing an effective knowledge base is clear and the results are a win for both customer and…

READ MORE