Category: Knowledge Management

Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…

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Self-service: a Key to Reducing Dissatisfaction in Customer Relations

Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments,…

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