Chatbot Intents: How to Build the Perfect Customer Experience From FAQs
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Category: Knowledge Management
Knowledge management within a company is kind of an art. Discover how to be the Michelangelo of knowledge management with the latest trends and technologies.
Top Knowledge Management KPIs Bring Power To Your Strategy
We’ve listed the top Knowledge Management KPIs to help you make sure your KMS strategy is solid and leads to success.
Everything you need to know about Knowledge Management
Knowledge is a key asset in every company, it is what allows your staff, and your organization to perform. Knowledge is power. But what is Knowledge Management and why implement a Knowledge Management System?
Top Tips to Improve Knowledge Management and Make your Business Smarter
Knowledge is power… but you need a solid system in place to extract that power successfully. In a customer-centric era focused on providing services with intelligence, availability, and excellence, implementing a knowledge management system (KMS)…
How to Boost your Digital Customer Experience
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI
According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service calls. Self-service solutions, such as chatbots and knowledge management, can help businesses save on customer…
Self-service: a Key to Reducing Dissatisfaction in Customer Relations
Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments, dissatisfied customers will let your business and the whole world know that they’re unhappy. Self-service…
How to build the perfect knowledge base: the tools you will need
The advantage of employing an effective knowledge base is clear and the results are a win for both customer and company. But how do you build one?