With more people relying on e-commerce, the ideal purchase processes should be more like the conversational experience consumers have in a store with a salesperson, who is providing their insights and recommendations to help the…
Recall, if you saw it, Joaquin Phoenix falling in love with his operating system in the movie “Her”. Where “Her” is fictional, intelligent computing is no longer science fiction and the top eCommerce players know…
Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…
Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). Consumers, who are increasing in number and becoming more demanding, face a multitude of sites…
CEO Jordi Torras sat down with Internet Retailer recently to talk about the unprecedented changes to the online customer experience as a result of emerging AI technology.
For anyone who’s ever shopped online, it’s likely you’ve started, but not completed, a purchase at least once. It happens pretty frequently it seems. But just how frequently shoppers do that might actually come as…
