8 Must-Have Chatbot Features to Improve Customer Experience
In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
Category: Customer Service
Discover the latest developments in the automation of customer service thanks to the use of AI that allows generating automatic interactions and reducing the number of repetitive questions and queries
5 Ways Businesses Can Save Costs by Automating Customer Support
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
6 Effective Ways to Reduce High Call Volume in Your Call Center (2022)
In this blog, we’re covering 6 effective ways to reduce high call volume in your call center to help your agents respond to calls in a timely manner and improve the overall customer experience.
How to Satisfy Customer Needs thanks to Automation?
If you want your customers to stay loyal to your company, you should make sure that you understand exactly what they need. This will help you to deliver the right products and services at the right time. The idea is to try to anticipate what they might need before they ask for it as the […]
This Trick Will Help You Uncover Trends From Your Support Data
Discover how to uncover trends from your support data with a unique content and conversational analysis tool for chatbots and search engines
Great Conversational Marketing Examples to Boost Revenue in 2022
It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
What’s New in Customer Service Trends for 2022?
Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?
Live Chat Support Tips for 2022 and Beyond
Customer demands have shifted towards digital channels, 24/7 services from multiple devices, but they still demand personalized interactions with humans. How do modern live chat support systems leverage digital tools to deliver the best of both worlds to customers?
4 Smart Tips to Optimize Support Ticketing Workflows
Investing in a ticketing system is a good start, but how do you get the most out of it? To keep your customer service team running like a well-oiled machine, you need to optimize your support ticketing workflows. This article gives you the recipe for reduced handling times and increased agent productivity and responsiveness when addressing customer queries and concerns.
Chatbots in Banking: The New Must-Have in Customer Care
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
9 Ways a Chatbot Can Help You Conquer Black Friday
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
8 Best Practices to Boost Your First Contact Resolution Rate
FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
Boost Confidence and Customer Service With AI-Driven FAQ Software
Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
How to Reduce Customer Service Response Time to Avoid Lost Leads
Nobody likes to be kept waiting. In today’s fast-moving world, we expect things to happen quickly. Response times from customer services are no exception.
How to Deliver Market-Leading Customer Service thanks to Automation
Customer experience has become a key brand differentiator in a growingly competitive business landscape. As a result of this, there has been an increasing call for enterprises to optimize their customer service. Today, companies must…
6 Tips to Streamline Customer Support Ticket Management
Innovative technology, such as on premise ERPs and internet fax software, provide essential streamlining of essential processes that help businesses to succeed. One such process that managers will be keen to refine in this way…
A Guide to Ticketing System Basics
Over the past several decades, customer experience has grown into a critical component of any company’s success. In our fiercely competitive digital world consumers are more powerful than ever and points of contact are ever…
Top 5 Customer Experience Trends for 2021
2020 has been a challenging year for businesses all around the globe and has impacted customer service and operations.As a new year starts, the business world undoubtedly needs to find solutions in order to face…
Inbenta Launches a Podcast Series
We’re proud to announce the launch of our new podcast series, called “The Future of Customer Service”.