FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
Category: Customer Service
Discover the latest developments in the automation of customer service thanks to the use of AI that allows generating automatic interactions and reducing the number of repetitive questions and queries
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
Discover in this article why implementing a smart FAQ or knowledge management solution can help answer customer requests and doubts and strengthens brand loyalty and trust.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Nobody likes to be kept waiting. In today’s fast-moving world, we expect things to happen quickly. Response times from customer services are no exception.
Customer experience has become a key brand differentiator in a growingly competitive business landscape. As a result of this, there has been an increasing call for enterprises to optimize their customer service. Today, companies must…
Innovative technology, such as on premise ERPs and internet fax software, provide essential streamlining of essential processes that help businesses to succeed. One such process that managers will be keen to refine in this way…