How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
Category: Customer Interaction Management
Improve the way you manage customer interactions with the latest trends and solutions in automated customer interaction management.
FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…