Category: Customer Interaction Management

Improve the way you manage customer interactions with the latest trends and solutions in automated customer interaction management.

Are Chatbots Actually Automating People?

Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…

Inbenta Introduces its New Workspace

As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…