10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Category: Customer Interaction Management
Improve the way you manage customer interactions with the latest trends and solutions in automated customer interaction management.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
How to Survive the Avalanche of Customer Interactions with Automation
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…
Inbenta Introduces its New Workspace
As part of its continuous evolution, Inbenta is now integrating all its products around a Customer Interaction Management platform, all orchestrated by our unique Symbolic AI. That means that as of September 2020, our customers…