It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
Category: Customer Interaction Management
Improve the way you manage customer interactions with the latest trends and solutions in automated customer interaction management.
Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?
Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
Investing in a ticketing system is a good start, but how do you get the most out of it? To keep your customer service team running like a well-oiled machine, you need to optimize your support ticketing workflows. This article gives you the recipe for reduced handling times and increased agent productivity and responsiveness when addressing customer queries and concerns.
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
The digitization of shopping experiences in the past decade has seen the volume of interactions explode. The COVID-19 pandemic and lockdown that resulted from it added to that natural shift and amplified the trend, forcing…