Category: AI Chatbot

E-commerce Chatbot: Serving Customer Recommendation

Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). Consumers, who are increasing in number and becoming more demanding, face a multitude of sites…

What is Digital Self-Service?

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…

Are Chatbots Actually Automating People?

Automation is pretty cool. It shields us from mundanity, and gives us back time and resources we could better spend on more fun or productive things (or perhaps just things that we haven’t figured out how to automate yet). Because of the allure of automation, bots are sometimes perceived as a threat to humans, particularly […]

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