Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments, dissatisfied customers will let your business and the whole world know that they’re unhappy. Self-service…
With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt, find new ways to answer the travelers’ needs and improve customer experience if they want…
Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). Consumers, who are increasing in number and becoming more demanding, face a multitude of sites…
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
Automation is pretty cool. It shields us from mundanity, and gives us back time and resources we could better spend on more fun or productive things (or perhaps just things that we haven’t figured out how to automate yet). Because of the allure of automation, bots are sometimes perceived as a threat to humans, particularly […]
Why you shouldn’t use Machine Learning as a substitute for real NLP.
Critical security measures that work toward the safe deployment of your chatbot.
When it comes to automating customer interactions, user experience is everything.
In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…
The most effective way to discover the intent behind your customer’s questions and provide the right answer is by using a decision tree. What are they and how do they work?
The chatbot is becoming a common fixture for companies online. The big question for them is which channel should they install it on?
A Facebook chatbot speaking its own language should not be a cause for concern. If anything, it should be celebrated.
From improved customer search to AI travel bots, artificial intelligence could ensure the vacation from hell becomes a thing of the past.
