Category: AI Chatbot

Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.

What is Digital Self-Service?

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…

Are Chatbots Actually Automating People?

Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…

How to Choose the Best AI Chatbot in 2021

Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…

Comparing Enterprise Chatbots with Basic Chatbots

“Hi, how can I help you?”Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many others.…

How to Build your Own Transactional Chatbot

Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…

How to Boost your Digital Customer Experience

With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…

3 Tips on How to Frame an AI Chatbot Project

Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…

What Makes a Chatbot Conversational?

Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…