8 Must-Have Chatbot Features to Improve Customer Experience
In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.
In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
Although investing in self-serve support is a great idea, it’s not enough. In this article, discover why you need to focus on providing good content to your users to ensure its success.
In this article, we explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.
In this article, discover how chatbots are the latest tool to revolutionize the educational sector.
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
We’re happy to introduce one of our most successful integration, the Zendesk Sunshine Conversations connector, bringing the best of Zendesk and Inbenta solutions together.
Time-to-market can definitely make or break the success of your chatbot. So is it really worth implementing? And if so, what do you need to take into account?
“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…
In this article, we examine how chatbots work, how to make a bot and everything you need to know to understand the structure of chatbot architecture.
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
While brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, some are still missing one important element to diversifying their chatbot array–multilingualism.