Chatbot Architecture: A Guide to Understanding The Structure of Chatbots
In this article, we examine how chatbots work, how to make a bot and everything you need to know to understand the structure of chatbot architecture.
Category: AI Chatbot
Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.
Chatbot Best Practices 2022: 11 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
Great Conversational Marketing Examples to Boost Revenue in 2022
It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
5 Insurance Chatbot Use Cases Along the Customer Journey
Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
Chatbots in Banking: The New Must-Have in Customer Care
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
9 Ways a Chatbot Can Help You Conquer Black Friday
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Improve Conversation Quality by Testing Your Chatbots – Integration with Botium
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Chatbot Intents: How to Build the Perfect Customer Experience From FAQs
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Chatbot UX: 5 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
Reach a wider audience with multilingual chatbots
While brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, some are still missing one important element to diversifying their chatbot array–multilingualism.
NLP vs. Machine Learning Approaches in Chatbot Instances
Chatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
10 Cool Chatbot Examples to Inspire Your Project
Building a chatbot can feel overwhelming. What is important? What isn’t? What should I keep an eye on? In our latest blog post, we’ve gathered 10 cool chatbot examples to inspire you.
Chatbot Integration With Skype for Business
Chatbots are one of the hottest trends in tech and are the present and future of customer support. Discover how to integrate a chatbot with Skype business through Inbenta.
Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
What is Digital Self-Service?
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
What Is the Difference Between a Chatbot and a Virtual Assistant?
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Increase Productivity and Improve Employee Retention with HR Service Automation
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
5 Ways to Use Chatbots for Internal Employees
In addition to handling customer requests, chatbots can also be used by internal employees. Read about the 5 different applications to deliver incredible business value by streamlining the workflows.