Proactive vs. Reactive Chatbots – Pros and Cons
One feature that can tell apart two different types of chatbot instances is the way they engage with customers. That’s when we talk about reactive and proactive chatbots.
Category: AI Chatbot
Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.
What is Digital Self-Service?
Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation of such a solution, what are the different self-service solutions available today and if its…
What Is the Difference Between a Chatbot and a Virtual Assistant?
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Increase Productivity and Improve Employee Retention with HR Service Automation
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
5 Ways to Use Chatbots for Internal Employees
In addition to handling customer requests, chatbots can also be used by internal employees. Read about the 5 different applications to deliver incredible business value by streamlining the workflows.
Are Chatbots Actually Automating People?
Automation is pretty cool. It simply refers to a wide range of technologies that reduce human intervention in processes, especially those that are time-consuming and repetitive. But bots are sometimes perceived as a threat to…
How to Choose the Best AI Chatbot in 2021
Chatbots have become very common nowadays, so common that it is now easier than ever to develop a chatbot. But not all chatbots are created equals and their quality can vary immensely from one to…
The history of the search engine: from index cards to the AI chatbot
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…
GOL Airlines Launches New Features for its Virtual Assistant with Inbenta
It is now possible to perform processes such as check-in and reservation management via WhatsApp.
Comparing Enterprise Chatbots with Basic Chatbots
“Hi, how can I help you?”Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many others.…
How to Leverage Chatbots for Streamlined Recruitment Efforts
Job hunting is a tiring activity. And the process behind job hunting has changed for both the employee and employer. Whereas before, all it took was a CV and personal interview, it’s normal for candidates…
5 Tips to Increase Sales with Chatbots This Holiday Season
Halloween, Thanksgiving, Black Friday, Christmas, Valentine’s Day, one of the busiest shopping periods of the year is just around the corner. For online retailers and e-commerce businesses, that often results in significantly higher support volume…
Everyone Wants a Chatbot: How to Evaluate Chatbot Companies so You Chose the Best One
With the growing popularity of smart automation and bots, more and more businesses are interested in developing a chatbot of their own. Looking for a reliable software vendor can be challenging, so we’ve listed the…
How to Create a WhatsApp Chatbot for your Business
With 25.6 million monthly active users in the US, WhatsApp is the third most used messaging app, after Facebook Messenger and Snapchat. The app has become an effective communication tool between friends, family, work teams,…
How to Build your Own Transactional Chatbot
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. According to HubSpot, “47% of shoppers are open to purchasing items through a…
How CERN Faces the Pandemic the Digital Way – A Customer Success Story
We are very pleased to have a new strategic partner, Ilem S.A., that enables us to expand our services throughout the Swiss Market.
Chatbot Best Practices: 8 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
How to Boost your Digital Customer Experience
With the rise of digital channels and online shopping in the past decades, digital customer experience has become extremely important for companies around the globe in order to attract and retain customers. So as a…
Why Most AI Chatbot Projects Fail: 7 Mistakes and How to Avoid Them
There are many reasons companies deploy AI chatbots. For some companies, it is part of a global digital transformation and self-service improvement. For others, it can be a way to create a buzz or -…
A Chatbot Is an Asset for your Customer Journey
Did you know that the abandonment rate for an e-commerce site varies from 55 to 80%? These are HUGE losses every year. You can avoid these same losses by deploying a chatbot to help out…
Increase in Chatbot Inquiries during the COVID-19 Pandemic
As demonstrated by the Coronavirus pandemic, a crisis does not give any warning, it appears suddenly and takes us by surprise. Therefore, being prepared makes a huge difference between being able to respond quickly and…
3 Tips on How to Frame an AI Chatbot Project
Before starting to work on a chatbot project, it is necessary to ask yourself three key questions about this solution: Why, How and What? These three questions should underlie any project launch, namely the nature…
What Makes a Chatbot Conversational?
Chatbots have become extraordinarily popular in recent years largely due to technological advances, but not all of them are created equals. From basic button-based bots to NLP-driven conversational chatbots, what differentiate them and most importantly,…
10 Key Metrics to Evaluate your AI Chatbot Performance
Are you thinking about adding an AI-powered chatbot to your website in order to improve your customer care, extend the availability of online support or get to know your customers better, but you don’t know…