8 Must-Have Chatbot Features to Improve Customer Experience
In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
Category: AI Chatbot
Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.
Why Self-Serve Support Is Only as Good as Content
Although investing in self-serve support is a great idea, it’s not enough. In this article, discover why you need to focus on providing good content to your users to ensure its success.
Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)
In this article, we explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.
Boost Enrollments and Enhance the Learning Experience with AI and an Education Chatbot
In this article, discover how chatbots are the latest tool to revolutionize the educational sector.
5 Ways Businesses Can Save Costs by Automating Customer Support
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
Create Unique Customer Interactions with Inbenta and Zendesk Sunshine Conversations
We’re happy to introduce one of our most successful integration, the Zendesk Sunshine Conversations connector, bringing the best of Zendesk and Inbenta solutions together.
Time-To-Market of Conversational AI: Are Chatbots Worth it?
Time-to-market can definitely make or break the success of your chatbot. So is it really worth implementing? And if so, what do you need to take into account?
Comparing Enterprise Chatbots with Basic Chatbots
“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…
Chatbot Architecture: A Guide to Understanding The Structure of Chatbots
In this article, we examine how chatbots work, how to make a bot and everything you need to know to understand the structure of chatbot architecture.
Chatbot Best Practices 2022: 11 Tips & Tricks you Can Benefit from Today
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…
Great Conversational Marketing Examples to Boost Revenue in 2022
It is nowadays difficult to imagine prehistoric human species drawing inside caves as a way to tell other tribe members where to hunt or how to harvest. Yet, this was a common way of communicating during that era. Since then, we’ve invented and created thousands of methods to talk—and sell—to each other.
5 Insurance Chatbot Use Cases Along the Customer Journey
Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
Chatbots in Banking: The New Must-Have in Customer Care
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
9 Ways a Chatbot Can Help You Conquer Black Friday
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
What Is A Conversational User Interface (CUI) & How to Leverage It
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
How to Face the ‘Great Resignation’—and Increase Employee Retention
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
4 Conversational Support Tips to Make Lifelong Customers
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Improve Conversation Quality by Testing Your Chatbots – Integration with Botium
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
Why Voice Chatbots Are Set to Disrupt Customer Service
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
What is a metabot? Why should you choose one for your chatbot project?
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
8 Airline Chatbot Use Cases You’ll Want to Implement
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Chatbot Intents: How to Build the Perfect Customer Experience From FAQs
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Chatbot UX: 5 Ways to Keep Customers Engaged
When it comes to automating customer interactions, user experience is everything. Discover 5 ways to keep customers engaged through chatbot UX.
Reach a wider audience with multilingual chatbots
While brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, some are still missing one important element to diversifying their chatbot array–multilingualism.