Policyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
Category: AI Chatbot
Find out about the latest news in chatbot technology and solutions to improve the relationship with your customers and employees.
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
Automation is ecommerce’s greatest ally, and AI chatbots are its weapon. Explore winning ways to add them to your Black Friday strategy.
How do chatbots enable people and computer systems to interact using voice or text? Discover what is a conversational user interface and how to leverage it.
If you’ve been away for the past few weeks or months—let’s say on holidays or on a spiritual retreat—you might have not heard about the Great Resignation yet. It’s been all over the media and CEOs around the world are throwing up their hands. But what is really happening, and also, why?
The conversation with customers has changed. But have you upgraded and adapted your customer support? Discover the 4 essential tips to provide great conversational experiences.
Inbenta is always working at providing a holistic experience for our Customers. To make this possible, We partner with other products that augment Inbenta’s offering. Happy to announce our new integration with Botium.
With voice search being 3x faster than text-based methods, there is no wonder why it has become one of the most popular search methods.
If you are building a chatbot that needs to have transactional capabilities chances are you’ll need to stack different bots to be able to process these complex requests. That’s when metabots come handy.
Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers.
Chatbots can become the most effective way to serve customers if companies understand how to correctly implement their FAQs into a knowledge base as chatbot intents.
Chatbot instances can act very differently depending on whether they’re based on NLP or machine learning approaches. Here’s a practical example of that.
They will soon become a cornerstone of our daily lives but what exactly is the difference between a chatbot and a virtual assistant?
Digital transformation is affecting nearly all industry verticals and sectors, as companies begin to look to technology to facilitate processes, strategies and save resources.
One of the greatest improvements brought about by the internet is the ability to find answers to almost anything almost immediately thanks to the search engine. How did we evolve from the days of index…