Category: AI Chatbot

Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

According to IBM, businesses globally spend over $1.3 trillion each year in order to handle approximately 265 billion customer service…

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Self-service: a Key to Reducing Dissatisfaction in Customer Relations

Any online customer service inevitably has to deal with unsatisfied customers. Whether on social networks, by email or in comments,…

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Chatbots for the tourism industry, a multi-faceted benefit

With technological advancements, the way people now plan their travels has changed. As a consequence, travel companies need to adapt,…

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E-commerce chatbot: serving customer recommendation

Revenue generated by e-commerce websites keeps on rising, reaching approximately 547 billion dollars in 2019 in the US only. (Source). …

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What is Digital Self-Service?

Digital self-service allows internet users to gain autonomy on a web page. Find out what user needs require the implementation…

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Are Chatbots Actually Automating People?

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Case Study: Machine Learning vs. Natural Language Processing

Why you shouldn't use Machine Learning as a substitute for real NLP.

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6 Ways to Securely Implement your AI-based Chatbot

Critical security measures that work toward the safe deployment of your chatbot.

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Chatbot UX: 6 Ways to Keep Customers Engaged

When it comes to automating customer interactions, user experience is everything.

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5 Ways to Use Chatbots for Internal Employees

In addition to handling customer requests, chatbots deliver incredible business value by streamlining the workflows of internal employees.  

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