In this article, we focus on some of the most important chatbot features that you need to consider to give your customers the best experience.
In this article, we explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away.
With more than a million digital retail transactions happening every day, eCommerce websites are looking for ways to generate more revenue. In this article, we explain how you can increase revenue through your online store thanks to search.
In this article, discover how chatbots are the latest tool to revolutionize the educational sector.
Discover how to save costs, boost customer satisfaction, and remain available 24/7 by automating customer support for your business.
We’re happy to introduce one of our most successful integration, the Zendesk Sunshine Conversations connector, bringing the best of Zendesk and Inbenta solutions together.
In this blog, we’re covering 6 effective ways to reduce high call volume in your call center to help your agents respond to calls in a timely manner and improve the overall customer experience.
If you want your customers to stay loyal to your company, you should make sure that you understand exactly what they need. This will help you to deliver the right products and services at the right time. The idea is to try to anticipate what they might need before they ask for it as the […]
Time-to-market can definitely make or break the success of your chatbot. So is it really worth implementing? And if so, what do you need to take into account?
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative
“Hi, how can I help you?” Chatbots have taken websites by storm. Conversational AI technologies have transformed customer service point-of-contact interactions in sectors like eCommerce, airlines, banking & financial services, insurance, manufacturing, telecommunications, and many…
On-site search is more than just a search bar at the top of your website, it’s an essential part of navigation, a vital part of how users interact with your organization.
Discover how to uncover trends from your support data with a unique content and conversational analysis tool for chatbots and search engines
We’ve analyzed 4 million chatbot conversations. We’ve compared transactional vs non-transactional chatbots. Here are the results and ROI.
Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology.
With 66% of web searches ending with no clicks, it is not only imperative for websites to appear on the first page of a Google search; important help content must also appear in SERPs.
Learn how an intelligent chatbot enables companies in the utility sector to automate customer experience and allow various transactions.
Learn how chatbots have empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction.
Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. That’s why we’ve built a catalog of third-party integrations to help our customers add additional capabilities to their Inbenta projects (chatbot, live chat, help sites and more).
In this article, we examine how chatbots work, how to make a bot and everything you need to know to understand the structure of chatbot architecture.
Designing an AI chatbot is a tricky exercise that cannot be improvised. Following a set of best practices will help you avoid common mistakes and pitfalls that other companies have encountered. This will ensure that…