it helpdesk

IT Support Automation—Improving Performance of IT Service Desks

How do you run a successful IT helpdesk within your company?

If you’re struggling to quickly communicate, prioritize and solve internal IT issues, you’re definitely in need of a good Conversational AI platform.

Automate repetitive, low-value-added IT requests from employees and simplify the daily lives of your system administration teams!

– Virtual assistants for IT
– Escalation to IT support teams
– Self-serve help center
– Semantic search
– Centralized ticket generation

50-80%

resolution rate

10:1

self-service rate

95%

correct answers

3-layered IT support for
improved company performance

  • Provide real-time service information to all your employees

    Are you tired of drafting emails informing of service downtimes? Does your team spend hundreds of hours helping employees make their way through the company’s tech stack?

    Free your IT team’s time so they can focus on what really matters: supporting and improving your infrastructure.

    • Guide employees through configuring printers, installing software, or using it with smart FAQs and centralized search. Help them find answers autonomously without help from your team.
    • Use automation to send updates anytime there is downtime or a system update through Slack, Teams, or other preferred internal channels.
  • Simplify troubleshooting of common IT issues

    Most IT issues come from easy-to-solve mistakes from users or easy-to-change misconfiguration.

    Guide employees so they can troubleshoot their own IT issues without help from your agents.

    • Chatbot solution that helps you detect common issues within employee requests, and allows you to create automated checkup flows so all common, easy-to-fix issues aren’t escalated to your IT teams.
    • Live chat and ticketing solution that receives more complex, escalated tickets from your chatbot and creates relevant tickets in Jira or other management tools in order to simplify and speed up the closure of IT issues.
  • Leave password resets and routine tasks to a smart chatbot

    Stop wasting time and energy in repeated, low-value tasks.

    Easily set up automated processes for recurrent requests your IT team spends a ton of time handling.

    • Leverage IT virtual assistants to reset passwords, automate permission requests and handle 1-level queries.
    • Reroute complex requests to a live chat with your team and automatically create a ticket.
    • Manage user provisioning
    • Handle software and hardware update requests, such as laptop replacement requests.

Best tech stacks complement each other

Your IT teams make sure your systems and infrastructures are always functioning well.
Our platform makes sure they’re freed from low-value employee queries that don’t require their expertise so they can focus on more complex, critical issues for your organization.

  • Our bots speak IT, but in many languages
    AI that speaks your employees’ language

    Support all employees no matter the region with our proprietary lexicons available in 35+ languages. Understand their requests without any translations or training needed thanks to a unique NLP & AI mix.

  • Connect the platform to your IT support tools
    We integrate with all the apps you use!

    Whether you use the Google or the Microsoft suite, whether you communicate through Teams or Slack, we’ve got you covered. Head to our AppHub and discover the countless integrations available to you.

  • Our teams at your service
    Your IT team doesn’t need to focus on this. We’ll do it for you.

    Automating IT flows is easier than it seems, and yet it requires expertise.
    Our teams can help you kickstart your projects and make sure it reaches the established goals.

EBOOK

How to Build a Successful Chatbot?

In our ebook, we’ll cover what your IT team needs to bear in mind when building an IT virtual assistant that can help with daily routine tasks.

We’ll also cover the best technologies and approaches to make your project successful.