AI-Powered Chatbots for Whatsapp

Simplify customer communication with automation

Make the most out of your Whatsapp channel

Respond to your customers in real-time

Eliminate waiting times and customer frustration

  • Instant, automated answers
  • 24/7 availability with 0 waiting time
  • Natural language with intent detection

Automate mass communications

Increase campaign visibility with Whatsapp

  • Bulk messages with import/export capabilities
  • Integration with WhatsApp solution providers
  • Increased brand consistency

Seamlessly escalate conversations

Enable easy chatbot escalation when needed

  • Escalate complex cases from chatbot to a live agent
  • Intuitive live chat with suggested answers for agents
  • Omnichannel ticket management

Brands enjoying our AI-powered solutions

Whatsapp: the inevitable
customer channel

Whatsapp has left behind its only role as a ‘personal communications’ channel to embrace business communications as well. But why use Whatsapp for business?

  • With more than 2 billion worldwide users, WhatsApp has a huge potential as a commercial channel
  • It is a channel known and loved, featuring an interface most consumers around the world are familiar with.

Be reachable through your clients’ preferred channel

Automating Support Through Whatsapp

With rising customer expectations, businesses are under pressure to deliver high-quality customer experiences that satisfy the high demands of personalization and immediateness.

However, although Whatsapp is a great direct communication channel, many businesses struggle to keep up with the high volume of requests. Integrate an AI-powered chatbot to your Whatsapp channel and:

  • automate communications and provide 24/7 answers
  • give real-time answers without long queues or waiting times
  • smooth comunications thanks to our top-notch Natural Language AI technology

Provide all-time availability and responsiveness

Simplifying and Centralizing Requests

Great, you got the real-time answers covered, but what about issues that can’t be solved by a machine?
And what about the struggle of juggling between different channels to respond to all requests?

Inbenta’s platform offers an omnichannel ticketing system that allows you to:

  • escalate your chatbot conversations within WhatsApp to a live agent — from the Whatsapp interface!
  • possibility to centralize all ticketing from social media, email, and all messanging apps
  • recommended answers your agents can use in one click

33% of customers are most frustrated by having to wait on hold

Boost agent productivity while reducing stress

Happy employees, happy customers!

Provide agents with tools to simplify the way they deal with Whatsapp requests:

  • faster ticket resolution times
  • shorter answer search times for agents thanks to AI suggested answers
  • less dubious responses, which increase customer trust

Our Whatsapp assist solution enables you to reduce the volume of incoming requests by 20% on average.

Give your agents access to the latest knowledge, easily.

What they say about our Whatsapp bots:

Today, approximately 35% of customers finalize their check-in process through WhatsApp, which is a very good result for us. Among those customers, 90% say that it’s a very good or excellent service, and we’re obviously very happy with that result.”

Elisa Moreira
Customer Service Manager at GOL Airlines

Good service goes hand-in-hand with improved numbers

0

Coding or training

35+

languages supported

95%

Accurate response rate

Connect Inbenta’s chatbot for Whatsapp with your messaging apps

Ready to get started with your WhatsApp chatbot?

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