AI-Powered Real-Time Agent Assistance
The agent assist solution for enhanced customer service

Maximize your agents’ productivity
Offer them :
- Higher productivity
- Instant support
- A powerful and intuitive tool
Give customers better answers, faster
Reduce customer service queries and support costs.
- Instant answers
- Intelligent autocomplete
- Real-time content access – across multiple sources
Boost performance real-time assistance
Increase agent performance and support quality
- Integrates with your call center tech
- Real-time voice-to-text translation and NLP processing
- Supports multi-step answers and instructions
Stop guessing and optimize with real time data
Improve service with detailed analytics
- Sentiment Analysis
- Performance monitoring
- Intuitive KPI dashboards
Optimize your customers’ requests processing time
Become memorable
Increase the number of requests your agents can handle thanks to active double listening. Simply integrate our solution into your call center software to:
- Listen to oral conversations and transcribe them into writing, thanks to our speech-to-text functionality
- Use the written transcription to query our NLP search engine
- Automatically and instantly push relevant answers to your agents throughout the conversation with the customer without them having to write a single word.
Enable better Agent interactions

Provide relevant and up-to-date answers!
Be responsive
Managing the quality of your agents’ responses has never been easier.
Our AI-powered agent assist solution enables you to continuously optimize your customer service knowledge base. Update or create new content, and our solution pushes it live to your customer service representatives.
Don’t let your agents miss an answer.

Improve your customers’ satisfaction
Don’t keep your customers waiting
No more putting a customer on hold or transferring a call to another agent.
With significantly reduced waiting time, a smooth conversation from start to finish, and a relevant answer to their request, your customers will thank you!
A satisfied customer shares his experience with three people.

Support your team while reducing costs
you’ll win !
Give your agents access to the latest knowledge to improve customer experiences and instantly answer questions.
Our AI-powered real-time agent assist solution enables you to reduce the volume of incoming requests by 20% on average.
Give your agents access to the latest knowledge, easily.

I want to try this today.
Inbenta makes it easy to be part of the good stats
0
Coding or training
35+
languages supported
95%
Accurate response rate
Optimize your agents experience
while providing faster, better support.
Boost customer satisfaction rates
regardless of year end bonuses.
Save time on seeking informations
with the little bot that works.
I want to try this today.
I want to try it ASAP!