AI-Powered Real-Time Agent Assistance
The agent assist solution for enhanced customer service
Maximize your agents’ productivity
Offer them :
- Higher productivity
- Instant support
- A powerful and intuitive tool
Give customers better answers, faster
Reduce customer service queries and support costs.
- Instant answers
- Intelligent autocomplete
- Real-time content access – across multiple sources
Boost performance real-time assistance
Increase agent performance and support quality
- Integrates with your call center tech
- Real-time voice-to-text translation and NLP processing
- Supports multi-step answers and instructions
Stop guessing and optimize with real time data
Improve service with detailed analytics
- Sentiment Analysis
- Performance monitoring
- Intuitive KPI dashboards
More businesses doing a happy dance
Optimize your customers’ requests processing time
Become memorable
Increase the number of requests your agents can handle thanks to active double listening. Simply integrate our solution into your call center software to:
- Listen to oral conversations and transcribe them into writing, thanks to our speech-to-text functionality
- Use the written transcription to query our NLP search engine
- Automatically and instantly push relevant answers to your agents throughout the conversation with the customer without them having to write a single word.
Enable better Agent interactions
Provide relevant and up-to-date answers!
Be responsive
Managing the quality of your agents’ responses has never been easier.
Our AI-powered agent assist solution enables you to continuously optimize your customer service knowledge base. Update or create new content, and our solution pushes it live to your customer service representatives.
Don’t let your agents miss an answer.
Improve your customers’ satisfaction
Don’t keep your customers waiting
No more putting a customer on hold or transferring a call to another agent.
With significantly reduced waiting time, a smooth conversation from start to finish, and a relevant answer to their request, your customers will thank you!
A satisfied customer shares his experience with three people.
Support your team while reducing costs
you’ll win !
Give your agents access to the latest knowledge to improve customer experiences and instantly answer questions.
Our AI-powered real-time agent assist solution enables you to reduce the volume of incoming requests by 20% on average.
Give your agents access to the latest knowledge, easily.
I want to try this today.
“After only two months, we noticed a sharp decline in the call-center channel, while the new online chat experience received great appreciation from both our customers and employees.“
Don van Arem Service Manager, Knab
“Developing new and creative ways to make information more searchable for our customers and our workers were key to improving both our customer experience and internal operations.”
Megan McCluskey Senior Program Manager, CX Marketing and Communications, Allegion
“What I like about the Inbenta solution is the ability to continuously adapt and to see the back end in order to make changes to the system. The iterative life cycle of really training a chatbot has been seamless. And so we’ve been able to continuously improve every day as we take a look at the interactions that we have…“
Global Healthcare Company
“They have also provided us with web reports to monitor our bots and the possibility of updating the FAQs online. The company has an excellent team of professionals (linguists, PMOs and Web Designers) that is always willing and committed to our results. We are sure that this partnership is going to be a very long and successful one.”
Renata Corrêa Dias Ferreira Quality Manager Drc, GOL Airlines
Inbenta makes it easy to be part of the good stats
0
Coding or training
35+
languages supported
95%
Accurate response rate
Optimize your agents experience
while providing faster, better support.
Boost customer satisfaction rates
regardless of year end bonuses.
Save time on seeking informations
with the little bot that works.
I want to try this today.
I want to try it ASAP!
- What’s New in Customer Service Trends for 2022?Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. 2022 will see new trends that will redefine the customer service landscape – what’s new this year?
- 5 Insurance Chatbot Use Cases Along the Customer JourneyPolicyholders are in control. They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time.
- Live Chat Support Tips for 2022 and BeyondCustomer demands have shifted towards digital channels, 24/7 services from multiple devices, but they still demand personalized interactions with humans. How do modern live chat support systems leverage digital tools to deliver the best of both worlds to customers?
