Schlage Locks discovered Inbenta for Zendesk in the Zendesk App store and signed up for the 30-day free trial. Within a matter of minutes after Inbenta’s team indexed their Zendesk knowledge base and sent a simple javascript, they were up and running on Natural Language/Semantic search.


Schlage saw immediate results in reduction of email escalations because the customers found the relevant answers they needed in the knowledge base and with the Instant Answer functionality.