Lojas Renner, one of the largest department stores in Brazil, integrates dynamic FAQs into its online customer service, thus helping their clients to solve their issues. Also, Lojas Renner has the Ticketing system by Inbenta, which facilitates the work of online assistants to manage and answer customer emails.
“Inbenta has provided Lojas Renner an evolution in online customer service. Our partnership has lasted four years and Inbenta has made huge improvements to our customer support and made cost reductions that have been so important for our business. Today, for example, more than 30% of e-mails are avoided through the Instant Answer feature.”
Corporate Marketing General Manager