Gol started their operations in 2001 and are now among the fastest growing airlines in the world. They are the airline that carries more passengers in Brazil than any other, making about 900 flights per day. They are also pioneers in the launch of the first entirely mobile check-in service, and offer mobile geolocation service for customers and a website with accessibility resources to serve people with visual and motor disabilities.
“We have been working with Inbenta for almost a year and we’ve already seen great results. We’ve reached 90% of retention at GAL, for instance. Besides new service implementations such as “flight status” and cross-selling (+Conforto seats offer banner), they have also provided us with web reports to monitor our bots and the possibility of updating the FAQs online. The company has an excellent team of professionals (linguists, PMOs and Web Designers) that is always willing and committed to our results. We are sure that this partnership is going to be a very long and successful one.”
Renata Corrêa Dias Ferreira
Quality Manager DRC
GOL Linhas Aéreas Inteligentes
What it looks like: