Nosso Blog

  • Seg, 20 de Maio de 2013 09:09 Inbenta France will participate to TALN event' 2013

    More information regarding this famous Research Event on Natural Language Processing (French version) : Inbenta fera une démonstration de l’Inbenta Semantic Search Engine à la conférence TALN le 20 Juin 2013

  • Ter, 14 de Maio de 2013 21:18 13th of June in Paris : Two events organized by inbenta France

    More information regarding these 2 events here (French version) : Traitement de la voix du client en Banque et Assurance - 13 Juin 2013 - Paris

  • Ter, 30 de Abril de 2013 08:23 Video: Jordi Torras talks at Bay Area Search Meetup at eBay about Natural Language Search

    Natural Language Search is basic tool to make sure queries entered at a public-facing website return meaningful answers. We don't need documents that contain the words we typed in a search box, we need documents that answer our questions. How can we accomplish that? The meaning-text theory, gives a totally new approach to the problem, with very interesting results, proven in many industries.

    See this video on Jordi Torras talking about all that at eBay Bay Area Search Meetup on April 24th 2013

  • Qui, 11 de Abril de 2013 16:20 Inbenta chosen as a 2013 Red Herring Top 100 Europe

    Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies, including Inbenta.

    Amsterdam, Netherlands (PRWEB) April 11, 2013

    Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies and celebrating these startups’ innovations and technologies across their respective industries.

    Red Herring’s Top 100 Europe list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring’s editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.

  • Qua, 10 de Abril de 2013 08:43 Inbenta in Conversion Conference, San Francisco April 15-17, 2013

    Jordi Torras, CEO of Inbenta will present the latest trends on Natural Language Processing and how it can increase conversion rates for your website.

    Whether you're a marketing director trying to get a greater return on your ad spend, the owner of an online business, an ecommerce or product marketer or interactive designer, Conversion Conference will teach you how to make your website convert more visitors into leads and buyers.

  • Ter, 19 de Março de 2013 10:29 A Inbenta é finalista do Red Herring Top 100 Europe 2013

    Red Herring

     

    Sunnyvale, 18 de março de 2013. A Inbenta Technologies Inc. anunciou hoje por ter sido selecionada como finalista para o Red Herring Top 100 Europe Award, uma prestigiada lista que reconhece as empresas privadas de âmbito tecnológico mais promissoras do ano dentro do mundo dos negócios europeu.

    A equipe editorial da Red Herring elegeu as empresas mais inovadoras dentro de centenas de toda a Europa. Os candidatos serão avaliados através de 20 critérios quantitativos e qualitativos, entre os quais há o impacto negativo, presença no mercado, prova de conceito, retorno econômico, inovação tecnológica, valor social, qualidade de gestão, estratégia de implementação e integração em suas respectivas indústrias.

  • Sex, 15 de Fevereiro de 2013 09:25 Inbenta ganha o Selo de Ouro Europeu da e-Excelência 2013

    A Inbenta foi condecorada com o Selo de Ouro Europeu da e-Excelência (Gold European Seal os e-Excellence) pelo segundo ano consecutivo. Este ano, a cerimônia de premiação será realizada no Palco Aberto da CeBIT no dia 5 de março às 16h30min.

    Em 2012, a Inbenta recebeu o prêmio devido aos seus esforços em promover a comercialização de tecnologias de informação e comunicação dentro do campo de tecnologias semânticas. Sobre a premiação de 2012 leia Inbenta recebe o Selo Europeu da e-Excelência 2012

    Para encontrar mais informações sobre a premiação desse ano clique aquí.

  • Qua, 12 de Dezembro de 2012 14:36 Grasshopper Reduces the Number of Incoming E-mails by Using Inbenta on Their Customer Support Portal

    Inbenta, a provider of Natural Language Processing technologies and Semantic Search, announces that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal.

    Inbenta, a provider of Natural Language Processing technologies and Semantic Search, today announced that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal. Grasshopper customers are now able to find more of the answers they’re looking for without submitting a ticket to their support team.

  • Ter, 04 de Dezembro de 2012 10:39 Como criar FAQs perfeitas para a sua base de conhecimento

    Esse documento oferece dicas valiosas para a construção de uma base de conhecimento estruturada e otimizada, que deve responder a maioria das perguntas dos usuários. 
    Você vai encontrar nestas dicas como:

    • melhorar a experiência do usuário, aumentando a relevância das FAQs
    • melhorar a legibilidade das suas FAQs
    • agregar valor às FAQs (persuadir o usuário a comprar no seu site)

    Baixe o seu guia gratuito agora.

  • Seg, 26 de Novembro de 2012 09:56 Siri for companies is here, by Inbenta.

    "When apple launched Siri, companies were not taken into account." states Julio Prada, General Manager of the Spanish company inbenta. This software company based in Barcelona and with presence at the very heart of Silicon Valley just announced its new Virtual Assistant for companies designed to give online support to their clients through their mobile and tablet applications.

Mais Notícias
Testimonials French

Testimonials French (6)

Qui, 21 de Março de 2013 16:27

LaPoste

Written by Luc
Avec Inbenta, nous avons mis en place un service qui offre à nos clients une assistance plus réactive avec un accès en ligne disponible à tout moment et un formulaire de contact mieux qualifié pour répondre le plus rapidement possible, le tout avec des performances mesurables.
Lionel Dibon
Responsable de la relation client Web
Qui, 21 de Março de 2013 16:20

BanqueAccord

Written by Luc
L’équipe inbenta est très réactive et à l’écoute de nos moindres besoins, du travail sur mesure pour des résultats performants et concrets: +57% taux de bonne réponse et +45% de réduction des emails.
Vincent Dufour
Responsable Web Client et canaux interactifs
Qui, 31 de Maio de 2012 15:02

Deutsche Bank

Written by Luc
Grâce à la technologie inbenta du Traitement du Langage Naturel, nous avons pu réduire de 40% nos appels entrants. Aujourd'hui notre base de connaissances est l'un de nos atouts le plus précieux, et grâce à inbenta nous pouvons utiliser tout son potentiel.
Mathieu Canadell
Directeur Processus et Section Support
Qui, 24 de Maio de 2012 11:42

Citibank

Written by Luc
Avec Inbenta, nous arrivons maintenant à donner entière satisfaction à nos clients. Il est maintenant facile d'avoir une section FAQ qui répond à la plupart des demandes de nos utilisateurs. Comme un moteur de recherche, Inbenta est le meilleur de sa classe grâce aux technologies sémantiques.
Fernando Sampascual
Directeur Multicanal chez Citibank-Espagne
Qui, 24 de Maio de 2012 11:22

Butagaz

Written by Luc
En une seule solution, Inbenta a participé à l’atteinte de 3 objectifs : la visibilité en optimisant notre présence sur les moteurs de recherche, la lisibilité en rendant l’information accessible et l'attractivité en mettant en avant les solutions énergétiques et la compétitivité de Butagaz. C’est ce qui fait la différence.
Emmanuel Chauvet
Responsable Digital chez Butagaz
Sex, 04 de Maio de 2012 12:59

Allianz

Written by Administrator
L'Assistant Virtuel est un excellent outil pour stimuler nos ventes en ligne. Le plus important c'est la façon naturelle avec laquelle vous aidez vos clients actuels et futurs. Le service d'inbenta est excellent : la meilleure technologie est mise au service de l'interaction client. Nous l'utilisons et nous sommes très satisfaits.
Josep Maria Estevez
Responsable Contenu Web chez Allianz
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L’équipe inbenta est très réactive et à l’écoute de nos moindres besoins, du travail sur mesure pour des résultats performants et concrets: +57% taux de bonne réponse et +45% de réduction des emails.
Vincent Dufour
Responsable Web Client et canaux interactifs
image
Avec Inbenta, nous avons mis en place un service qui offre à nos clients une assistance plus réactive avec un accès en ligne disponible à tout moment et un formulaire de contact mieux qualifié pour répondre le plus rapidement possible, le tout avec des performances mesurables.
Lionel Dibon
Responsable de la relation client Web
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L'Assistant Virtuel est un excellent outil pour stimuler nos ventes en ligne. Le plus important c'est la façon naturelle avec laquelle vous aidez vos clients actuels et futurs. Le service d'inbenta est excellent : la meilleure technologie est mise au service de l'interaction client. Nous l'utilisons et nous sommes très satisfaits.
Josep Maria Estevez
Responsable Contenu Web chez Allianz
image
Grâce à la technologie inbenta du Traitement du Langage Naturel, nous avons pu réduire de 40% nos appels entrants. Aujourd'hui notre base de connaissances est l'un de nos atouts le plus précieux, et grâce à inbenta nous pouvons utiliser tout son potentiel.
Mathieu Canadell
Directeur Processus et Section Support
image
Avec Inbenta, nous arrivons maintenant à donner entière satisfaction à nos clients. Il est maintenant facile d'avoir une section FAQ qui répond à la plupart des demandes de nos utilisateurs. Comme un moteur de recherche, Inbenta est le meilleur de sa classe grâce aux technologies sémantiques.
Fernando Sampascual
Directeur Multicanal chez Citibank-Espagne
image
En une seule solution, Inbenta a participé à l’atteinte de 3 objectifs : la visibilité en optimisant notre présence sur les moteurs de recherche, la lisibilité en rendant l’information accessible et l'attractivité en mettant en avant les solutions énergétiques et la compétitivité de Butagaz. C’est ce qui fait la différence.
Emmanuel Chauvet
Responsable Digital chez Butagaz
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In the first week after implementing Inbenta’s dynamic FAQs on our “Submit a Request” page, we measured a 22.91% deflection rate for Emails/Tickets.
Allison Canty
Social Media and Community Manager at Grasshopper
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I love the integration between Zendesk and Inbenta! In just a few short weeks our customers and employees are finding the right answers to their questions. Using Inbenta’s technology, customers get a refined list of answers that are targeted to resolve their issue.
Megan McCluskey
Customer Experience Manager at Ingersoll Rand (Schlage)
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With Inbenta, we can manage incoming tickets much more effectively. Their intelligent search engine makes the need for most emails simply disappear, as users find what they are looking for straight on our Help website.
Mercedes Barrio
Customer Care Manager
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Thanks to Inbenta's Smart Ticketing System, we are able to answer most of our incoming emails automatically and with great accuracy. Inbenta’s Knowledge Base surveillance service has allowed us to build a FAQ system that really works.
Jofre Martinez
Director Sales Channels
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With Inbenta, we are getting the total 411 on what our customers want. It is easy now to have a FAQ section that meets most of our users' demands. As a search engine, Inbenta is the best of its class using semantic technologies.
Fernando Sampascual
Remote Channels Director at Citibank Spain
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The Virtual Asistant is a great tool to boost sales online and what is the most important is the natural way you help your current and future clients. It has excellent service from Inbenta and the best technology in customer interaction service. We have it and we are very happy with the results.
Josep Maria Estevez
Web Content Responsible at Allianz
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We have decreased our incoming calls by 40% using the Natural Language Search technology from Inbenta. Now, our knowledge base is one of our most precious assets, and thanks to Inbenta we can use it to its full potential.
Mateu Canadell
Director of Processes and Branches Support at Deustche Bank
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