inbenta will help
  • reduce the number of e-mails and phone calls received in your contact center
  • improve your customer service and the user's experience online
  • increase your traffic coming from Google
  • boost your online conversion and retention rate
  • get a leg up on our competitors by responding to incoming emails quickly and professionally
  • cater to your customer’s through social media integration
Natural Language Processing

Natural language is what we use as an everyday means of communication among humans. It has a syntax and complies with principles of economy and optimality.

One of the biggest challenges in computer science is the creation of computers which are able to understand natural language.

Inbenta applies the Meaning-Text Theory to create software that understands natural language and implements a truly intelligent search experience for your website using full statements instead of mere keywords

Traitement du Langage Naturel

Le Langage Naturel est le moyen de communication que nous utilisons tous les jours entre nous. Il dispose d'une syntaxe, d'une grammaire et d'un vocabulaire que nous adaptons en fonction d'un contexte.

Un des grands challenges de ces dernières années est de permettre aux machines de comprendre et traiter le Langage Naturel, le "Langage Humain".

Inbenta s'inspire depuis 2005 de la célèbre Théorie Sens-Texte pour développer des solutions logicielles qui comprennent et peuvent traiter le Langage Naturel. Nos solutions logicielles sont aujourd'hui capables d'interpréter dans leur contexte le sens de nos phrases.

Nosso Blog

  • Qui, 17 de Maio de 2012 16:44 Cafe in Silicon Valley with Jordi Torras

    Jordi Torras was interviewed by the California Spain Chamber in Silicon Valley. See the video in Spanish.

  • Ter, 15 de Maio de 2012 09:53 Inbenta France was at "La Mêlée Numérique 2012"

    Inbenta visited, at Toulouse, the show called "La Mêlée Numérique". Click here to read our feelings (in French).

  • Sex, 11 de Maio de 2012 10:17 Will Google Search Appliance be Semantic for the Enterprise?

    This is a very interesting article on how Google implements Semantic or Natural Language Search.

    Results are impressive, a good example of semantic-based search experience is by searching “when was Albert Einstein born?

  • Qua, 25 de Abril de 2012 11:53 According to Google, Siri is...

    Have you bought the new iPhone assuming that Siri, Apple’s famous “intelligent assistant”, would let you use your phone with your voice? Are you disappointed by its actual performance?

    This is exactly the case of Frank Fazio, a US citizen who is suing Apple for false advertising. Fazio alleges that Siri has actually nothing to do with the Siri shown in Apple’s ads.

    Only one man is not statistically relevant enough to evaluate a whole new technology, so let’s ask what Google has to say about it.

  • Qua, 18 de Abril de 2012 09:29 Inbenta França acaba de abrir mais um escritório em Toulousse

    Toulousse é a cidade escolhida pela inbenta para marcar a sua presença no mercado francês.

    A flial da inbenta na França estará centrada nos setores de bancos e seguros, visto já ter lançado diversos projetos a nível nacional.

    Luc Truntzler (Linkedin / Twitter), especialista em relacionamento com o cliente referente a seguros e banco on-line, liderará esta nova estrutura.

    "Nosso objetivo é nos transformamos em uma referência por respeitar o relacionamento com o cliente nos setores de seguros e banco on-line".

    http://www.inbenta.fr

    Banco e Seguros

    inbenta na França
    164 route de Revel
    31400 Toulouse
    05 31 54 94 97

  • Ter, 17 de Abril de 2012 08:59 Jordi Torras , CEO of Inbenta talks about Natural Language Search at SF New Tech San Francisco

    SF New Tech is the Bay Area’s largest, longest-running, and most-loved monthly technology event and networking mixer. Jordi Torras was presenting Inbenta in the last event "What's the 411?" Why do big companies like State Farm or American Airlines struggle to offer relevant results on their website search engines, while others like Iberia offer excellent search experiences? Find the answer in this video.

  • Qui, 05 de Abril de 2012 11:24 Inbenta presenting at “What’s the 411? Awesome New Tech!” in San Francisco, April the 11th

    Inbenta, leader in multilingual semantic technologies, will be presenting at the “What’s the 411?” event, April the 11th, in San Francisco. http://sfnewtech.com/2012/03/23/whats-the-411/

    SF New Tech is the Bay Area’s largest, longest-running, and most-loved monthly technology event and networking mixer for people who can’t get enough of technology.

    Inbenta is presenting “How Semantic Search helps increase website traffic and conversion — and therefore revenue” and you will discover how Natural Language Processing and Artificial Intelligence helps our customers increase sales and organic website traffic.

    Top companies have sponsored SF New Tech, including but not limited to Bullivant Houser Bailey, Motorola, Sun (now Oracle), Cisco, PayPal, The New York Times, and CALinnovates.org. SF New Tech’s media sponsors include Mashable, ReadWriteWeb, NerdStalker, Justin.tv, among others.

  • Ter, 03 de Abril de 2012 11:11 Entrevista com Julio Prada no Intereconomía TV: "Inbenta é líder em Busca Semântica na Espanha"

    O programa "Tipos de Interés" do canal espanhol Intereconomía TV entrevista Julio Prada, Diretor Geral da Inbenta na Espanha. Ele explica quais foram as origens da Inbenta e porque hoje é líder em busca semântica e em processamento de linguagem natural.

  • Seg, 02 de Abril de 2012 09:37 Inbenta participará do Enterprise Search Summit em Nova York

    nbenta, líder em tecnologias semânticas multilíngues, participará do Enterprise Search Summit (Cúpula da Busca Corporativa), que ocorrerá nos dias 15 e 16 de maio de 2012 no Hilton Nova York, em Nova York.

    http://www.enterprisesearchsummit.com/Spring2012/

    Jordi Torras, CEO da Inbenta, fará uma apresentação no dia 16 de maio às 14 horas sobre como as tecnologias semânticas multilíngues de autoatendimento podem melhorar significativamente a experiência do usuário ao facilitar a busca por informação e oferecer um interação similar ao que teriam com um humano quando buscam respostas às suas dúvidas, assim como pela revisão constante das respostas da base de conhecimento.

    Durante o evento haverá demonstrações de aplicações da Inbenta.

    https://secure.infotoday.com/forms/default.aspx?form=ess2012

    Esperamos encontrá-lo em Nova York.

  • Sex, 30 de Março de 2012 07:59 Seven tips to improve sales and conversion rates using your internal site search

    At Inbenta we review our customer’s e-commerce analytics on a regular basis, in order to seek opportunities to increase conversion rates.

    The most important matter that always catches our attention is that, in all cases, users who searched the website using the internal search engine had a higher conversion rate than users who didn't.

    With this document you will learn 7 important tips to take into account in order to dramatically increase your sales using your internal website search.

    Read the full article here.

Mais Notícias
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With Inbenta, we can manage incoming tickets much more effectively. Their intelligent search engine makes the need for most emails simply disappear, as users find what they are looking for straight on our Help website.
Mercedes Barrio
Customer Care Manager
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Thanks to Inbenta's Smart Ticketing System, we are able to answer most of our incoming emails automatically and with great accuracy. Inbenta’s Knowledge Base surveillance service has allowed us to build a FAQ system that really works.
Jofre Martinez
Director Sales Channels
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With Inbenta, we are getting the total 411 on what our customers want. It is easy now to have a FAQ section that meets most of our users' demands. As a search engine, Inbenta is the best of its class using semantic technologies.
Fernando Sampascual
Remote Channels Director at Citibank Spain
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The Virtual Asistant is a great tool to boost sales online and what is the most important is the natural way you help your current and future clients. It has excellent service from Inbenta and the best technology in customer interaction service. We have it and we are very happy with the results.
Josep Maria Estevez
Web Content Responsible at Allianz
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We have decreased our incoming calls by 40% using the Natural Language Search technology from Inbenta. Now, our knowledge base is one of our most precious assets, and thanks to Inbenta we can use it to its full potential.
Mateu Canadell
Director of Processes and Branches Support at Deustche Bank
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