Inbenta Email Management System allows companies to manage large volumes of customer emails and online forms quickly and effectively. Using our Email Management System, you will differentiate your company from competitors' by responding to incoming emails right on time and in a professional way.

Email Management Sytem drives to:

• Web selfservice: by collaboratively working with our Semantic Search and Natural Language engine, only those emails that can't be solved online will reach company's email center,  thus saving enormous quantities of time and money dealing with non-value-added user queries
• Predefined workflows to manage incoming email and online form requests. It also contains information on service level agreement (SLA) accomplishment to automate email routing and monitoring.
• Intelligent parsing of the content of all queries, using our unique Semantic Search technology in Natural Language. Ability to send auto-responses and recommend responses to agents.
• Unified statistic environment of Semantic Search and Email System using our unique Backstage framework