Maria Paramés, director for External Communication from Linea Directa says:

"With our new Virtual Assistant, you will get the same answers that you would have with our call center agents at any time"

For the development of this wizard you have trusted in Inbenta experience, what is and what functionality is the model implemented by this company?

What has allowed us to adapt Inbenta all the knowledge that we had internally through daily  information for each contact we have with our customers through the call center, with its technology, creating a very powerful tool of management consulting for anyone they have a question about our products, services, management... whether they are or not customers of Linea Directa.
The wizard is a query tool that conveys this knowledge through simple questions and answers. In addition to answering questions that users will make, includes links and guides the user to the site where the details of this consultation.

See our Virtual Assistant in action at www.lineadirecta.com