2 RDVs vous attendent le Jeudi 13 Juin 2013 sur Paris!

• Petit déjeuner à 8h30 autour du traitement de la voix de l'assuré en partenariat avec Molitor Consult
• Intervention d'inbenta à 17h45 au club e-assurance du Cercle LAB en compagnie de Renaud Ferran, responsable digital de Cofinoga.fr, qui témoignera de son expérience inbenta

Quels sont les enjeux stratégiques et les bénéfices du traitement de la voix du client, comment structurer, analyser et exploiter par des processus qualitatifs et industrialisés, la voix du client ? seront les principaux thèmes de ces deux RDVs, indépendants l'un de l'autre.

A travers des échanges informels et ouverts au débat, nous présenterons notamment un véritable tableau de bord sur les objectifs/KPIs du traitement de la voix du client dans la banque et l'assurance: Satisfaction en ligne, Autonomie et fidélisation des services en ligne, Réduction des flux de contacts récurrents e-mail et téléphone, Leviers d'acquisition et conversion de trafic, .. ainsi que les synergies et bénéfices cross-canaux offerts (email, web, agences, téléphone et intranet employés) .. le tout appuyé par des cas concrets en Banque et Assurance.

Petit déjeuner - 8h30

Inbenta France et Molitor Consult vous invitent le jeudi 13 Juin 2013 de 8H30 à 10H. Places limitées (12 max), entrée gratuite. Contacter Jean-Luc Gambey si intéressé Cette adresse e-mail est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.

Intervention CercleLAB - 17h45

Jeudi 13 Juin 2013 de 17h45 à 19h30 dans le 17ème. Il est obligatoire d'être adhérent au club e-assurance du CercleLAB pour participer à cette intervention (http://www.cerclelab.com/abonnement.html). Contact pour l'inscription à l'évènement: Cette adresse e-mail est protégée contre les robots des spammeurs, vous devez activer Javascript pour la voir.

A boutique management consultancy practice with deep roots and passion for the customer. Dedicated to helping organizations use analytics and proven practices to deliver exceptional customer experiences.

We are known for integrity, honest, open and direct conversation as your trusted Customer Experience and Business Intelligence (CXBI) advisors, We work collaboratively to develop the strategies, insights, knowledge and reporting necessary to help you understand your customers while providing strategic advisory services and practical, straightforward implementations.

www.okas-consulting.com

Natural Language Search is basic tool to make sure queries entered at a public-facing website return meaningful answers. We don't need documents that contain the words we typed in a search box, we need documents that answer our questions. How can we accomplish that? The meaning-text theory, gives a totally new approach to the problem, with very interesting results, proven in many industries.

See this video on Jordi Torras talking about all that at eBay Bay Area Search Meetup on April 24th 2013

Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies, including Inbenta.

Amsterdam, Netherlands (PRWEB) April 11, 2013

Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies and celebrating these startups’ innovations and technologies across their respective industries.

Red Herring’s Top 100 Europe list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring’s editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.

When IFormBuilder signed with Inbenta for the "Inbenta for Zendesk" solution, the dedicated Technical Support agents were pleasantly surprised to see that immediately after deployment of Inbenta's Natural Language Technology in their Zendesk Forum Search, as well as the deployment of "Instant Answer", they experienced in 1 month, deflection of emails by 25%.

Now, their customers are able to find relevant answers for basic questions, that were already in their FAQ website. This allowed their highly technical support agents to focus on the more 'complex' customer questions, which helped free them to provide better, quality support for the more technical issues.

Having Inbenta's natural language search solution was equivalent to having another agent (or two) on their team, fielding and providing relevant (and redundant) answers to their customers.

Built with flexibility in mind, iFormBuilder offers the most dynamic and powerful form building platform available.

Whether you’re a small business looking to increase inspection and warehouse efficiency, or a Fortune 500 company looking to roll out data collection programs across multi-national divisions, iFormBuilder has the tools and dynamic form building to get the job done.

Schlage-Residential discovered Inbenta for Zendesk in the Zendesk App store and signed up for the 30-day free trial. Within a matter of minutes after Inbenta’s team indexed their Zendesk KB and sent a simple javascript, they were up and running on Natural Language/Semantic search.

Schlage-Residential saw immediate results in reduction of email escalations because the customers found the relevant answers they needed in the KB and also with Instant Answer functionality.

Grasshopper was one of the first adopters of Inbenta's Semantic Search connected to Zendesk's Help Desk application.

Inbenta powers Grasshopper's "Support", "Knowledge Base" and "Submit a Request" web pages. In this configuration, Grasshopper Customers receive immediate and relevant answers to their questions, entered either in a search box or in an email form.

One week after being implemented, Inbenta produced a response rate of more than 93% and reduced by 22.9% the number of emails previously received by Grasshopper's Customer Service Department.

JJordi Torras, CEO d’Inbenta présentera les dernières tendances dans le Traitement du Langage Naturel et comment cela permet d’améliorer le taux de conversion sur votre site web.

Que vous soyez un directeur marketing qui essaye d'obtenir un meilleur retour sur vos dépenses publicitaires, le propriétaire d'une entreprise en ligne, un vendeur en e-commerce produits ou un interactif designer, la Conférence de la Conversion vous apprendra comment faire votre site web pour convertir le plus de visiteurs en clients potentiels et acheteurs.