Semantic Search for

As one of the leaders in SaaS based help desk and ticketing services, Zendesk Help Desk is among the most successful and trusted solution. With Zendesk’s Knowledge Base of support information, your customer’s needs and inquiries will be solved without a support ticket.

Inbenta is a leader of Natural Language and Semantic Search technologies. Providing Semantic search solutions for over six years, in multiple languages. Their technology allows your user to better leverage the Zendesk KB and help them search as they ‘mean’ and NOT in keywords.

With Inbenta Natural Language technology, you will prevent 65% or more of your incoming tickets to be actually sent, and your customers will get relevant answers to their questions, immediately by using their own language, instead of keywords.

Benefits

Decrease 65% or more of incoming tickets you have to deal with by letting your customers find relevant answers to their questions as they type

Create new articles based on your user requests so you fill the gap between your knowledge base and your customer’s needs

How does it work?

No installation or programming knowledge required. You just need your Zendesk credentials to get started

Inbenta for Zendesk will show relevant answers as your customers type an e-mail and also Zendesk’s Search Box will be automatically replaced by Inbenta’s Natural Language Search box

Thanks to Inbenta’s dashboard and Semantic Clustering, learn which new content you need based on your user’s requests

Testimonials
Megan McCluskey-Customer Experience Manager at Ingersoll Rand (Schlage):

“I love the integration between Zendesk and Inbenta! In just a few short weeks our customers and employees are now finding the right answers to their questions. Before, customers might search using a common word that appears many times in our knowledgebase and get twenty or more answers. Today, using Inbenta’s technology, customers get a refined list of answers that are targeted to resolve their issue. One of my favorite things about Inbenta is their support team. They are knowledgeable and friendly and committed to helping Schlage increasing our customer satisfaction.”
Allison Canty, Social Media and Community Manager at Grasshopper:

“We saw results almost immediately after implementing Inbenta on our Zendesk powered support site. In the first two months alone, the percentage of unanswered questions went down, from 21.83% to 8.29% and our click-through ratio increased by 34.4%.
In the first week after implementing Inbenta’s dynamic FAQs on our “Submit a Request” page, we measured a 22.91% deflection rate for Emails/Tickets,
With Inbenta’s help, we were able to identify topics we were lacking in content and create it, based on Inbenta’s suggestions, which helped us greatly improve our online Customer Service. Our customers are now getting more relevant answers to their questions, faster and without submitting a support ticket. It’s a win-win for everyone!”
Tony Ruth, Director of Enterprise Relations at iFormBuilder:

We chose to use Inbenta's search engine for ZenDesk to better support our growing platform and user base. With new features and content added weekly, key word searches were returning too many results and growing number of questions which had documented answers started piling up for agents to answer.

We went all in and restructured our Help Desk content to support the semantic search engine immediately after we added the plugin. Setup is smooth and takes minutes. The Inbenta team began digging into what users are asking, and how they ask, and scheduled several follow-up calls to ensure we knew enough to be dangerous!

Every team member is outstanding, and knows their role and the product intimately and we got off to a very quick start and haven't looked back since!
Installation Instructions

This 4-minute video will video will guide you through the process of setting up Inbenta for your Zendesk Help Desk enviroment

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