Inbenta has developed customer self-service solutions to deliver immediate and relevant answers to your internet users' low added-value questions, and to redirect their high added-value questions to your customer service center.
- With the German financial service company Deutsche Bank, we have reduced the cost of their call center by 30%.
- With the German financial service company Allianz, we have reduced the number of e-mails sent to their customer service center by 80%.
How does it work?
All of the solutions listed below are based on Natural Language Processing and have the objective of reducing costs. Depending on your specific needs, we will customize these solutions to reduce the costs of your customer service center.