Inbenta has developed customer self-service solutions to deliver immediate and relevant answers to your internet users' questions and improve their experience on your website. These solutions are aimed at identifying the main questions and needs expressed by your Internet users and developing over time an exhaustive knowledge base about these concerns.

• With the Spanish banking group BBVA, we have been able to improve the satisfaction of their intranet users, who rated our service 7.5/10.
• With all our clients, we are committed to providing relevant results for more than 75% of their users’ questions.

How does it work?

All of the solutions listed below are based on Natural Language Processing and have the objective of delivering high quality online customer service. Depending on your specific needs, we will customize these solutions to improve the experience and satisfaction of your Internet users.

Contact us if you want to receive a customized plan to improve your online customer service.

Engage in conversations with your internet users

Provide your internet users with relevant answers

Make your website’s information more accessible

Efficiently process all your social media and tweets

Efficiently process all your e-mails

Enable natural language searches on your GSA