The aim of dynamic FAQ is the creation over time of an exhaustive knowledge database about all the doubts, needs, and fears expressed by Internet users. Thanks to our Natural Language Processing and Semantic Search technology, dynamic FAQ can interpret questions made by those users, no matter how they form these questions (sentences or keywords), and can give relevant responses. We are committed to answering 75-85% of questions made by the users.
Our team of expert linguists constantly optimizes and enriches our software solution and its knowledge database according to the real needs expressed by users.
This process of optimization allows the system’s self-learning, to obtain more and more relevant answers.
The three problems dynamic FAQ deal with are:
- Reduction of costs and operating charges of online customer service
Dynamic FAQs allow us to address questions online with low added value, i.e., questions that can be directly solved with a standard answer. These questions make up 80% of questions asked in customer service centers by e-mail or telephone.
Improvement of the customer's experience and satisfaction
When offering an instant and relevant response to a search, doubt, fear, or even to a need expressed by Internet users, we help improve conversion and retention rates of your website. Indeed, if users cannot find their answer within two minutes after entering your website, they will end up leaving it, thus failing to reach any of the objectives of a website.
Improvement of knowledge about the types of customers
Due to the great amount of interactions between internet users and dynamic FAQs and our constant concern to optimize our solution, our expert linguists can create over time a structured, rich, and exhaustive knowledge database, with all the doubts, fears, and needs expressed, according to the marketing objective.
For a demonstration customized to the image of your website, or for more information, do not hesitate to contact us and we will answer as soon as possible.