Inbenta Social Media Management System allows companies to manage large volumes of customer messages coming from Social Media in a professional way by relying on Natural Language Processing technologies and predefined responses.

Our Social Media Management System allows for:

• Messages to be collected from various sources: Twitter, Facebook, forums, and consumer websites and transform them into an Open Ticket to be processed.
• Semantic parsing of the content of all messages, using our unique Semantic Search technology. This semantic parsing enables us to:
  • Automatically route the message (ticket) to the right service/agent
  • Recommend canned responses to agents to save them time
  • Build over time an exhaustive database of canned responses to capitalize on the agent’s editorial work and identify main customer queries.
• Multi-user and multi-profile platform and the ability to create an unlimited number of automatic workflows
• Full reports and statistics on the quality of the service and the performance of your agents.