Inbenta Social Media Management System allows companies to manage large volumes of customer messages coming from Social Media in a professional way by relying on Natural Language Processing technologies and predefined responses.
Our Social Media Management System allows for:
- Messages to be collected from various sources: Twitter, Facebook, forums, and consumer websites and transform them into an Open Ticket to be processed.
- Semantic parsing of the content of all messages, using our unique Semantic Search technology. This semantic parsing enables us to:
- Automatically route the message (ticket) to the right service/agent
- Recommend canned responses to agents to save them time
- Build over time an exhaustive database of canned responses to capitalize on the agent’s editorial work and identify main customer queries.
- Multi-user and multi-profile platform and the ability to create an unlimited number of automatic workflows
- Full reports and statistics on the quality of the service and the performance of your agents.