Inbenta's Email Management System allows companies to manage large volumes of customer emails and online forms quickly and effectively. Using our Email Management System, you will set your company apart from competitors by responding to incoming emails quickly and professionally.
The Email Management System offers you:
- Self-service Web: by collaboratively working with our Semantic Search engine in Natural Language, only those emails that can't be solved online will reach the company's email center, thus saving enormous quantities of time and money related with user queries without added value.
- Predefined workflows to manage incoming email and online form requests. It also contains information on fulfilling a service level agreement (SLA) to automate email routing and monitoring.
- Intelligent parsing of the content of all queries, using our exclusive Semantic Search technology in Natural Language. Ability to send auto-responses and recommend responses to agents.
- Social Media Management which allows you to process messages from social networks, such as Twitter, Facebook and many others, in the same way as e-mails, turning social media into a true customer service channel.
- Unified statistical environment for Semantic Search and Email Management using our exclusive Backstage framework.