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  • Monday, 20 May 2013 09:09 Inbenta France will participate to TALN event' 2013

    More information regarding this famous Research Event on Natural Language Processing (French version) : Inbenta fera une démonstration de l’Inbenta Semantic Search Engine à la conférence TALN le 20 Juin 2013

  • Tuesday, 14 May 2013 21:18 13th of June in Paris : Two events organized by inbenta France

    More information regarding these 2 events here (French version) : Traitement de la voix du client en Banque et Assurance - 13 Juin 2013 - Paris

  • Tuesday, 30 April 2013 08:23 Video: Jordi Torras talks at Bay Area Search Meetup at eBay about Natural Language Search

    Natural Language Search is basic tool to make sure queries entered at a public-facing website return meaningful answers. We don't need documents that contain the words we typed in a search box, we need documents that answer our questions. How can we accomplish that? The meaning-text theory, gives a totally new approach to the problem, with very interesting results, proven in many industries.

    See this video on Jordi Torras talking about all that at eBay Bay Area Search Meetup on April 24th 2013

  • Thursday, 11 April 2013 16:20 Inbenta chosen as a 2013 Red Herring Top 100 Europe

    Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies, including Inbenta.

    Amsterdam, Netherlands (PRWEB) April 11, 2013

    Red Herring announced its Top 100 award winners today, recognizing Europe’s leading private companies and celebrating these startups’ innovations and technologies across their respective industries.

    Red Herring’s Top 100 Europe list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring’s editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.

  • Wednesday, 10 April 2013 08:43 Inbenta in Conversion Conference, San Francisco April 15-17, 2013

    Jordi Torras, CEO of Inbenta will present the latest trends on Natural Language Processing and how it can increase conversion rates for your website.

    Whether you're a marketing director trying to get a greater return on your ad spend, the owner of an online business, an ecommerce or product marketer or interactive designer, Conversion Conference will teach you how to make your website convert more visitors into leads and buyers.

  • Tuesday, 19 March 2013 10:29 INBENTA is a Finalist for the 2013 Red Herring Top 100 Europe Award

    Red Herring

     

    Sunnyvale- March 18 2013– Inbenta Technologies Inc. announced today it has been selected as a Finalist for Red Herring's Top 100 Europe Award, a prestigious list honoring the year’s most promising private technology ventures from the European business region.

    The Red Herring editorial team selected the most innovative companies from a pool of hundreds from across Europe. The nominees are evaluated on 20 main quantitative and qualitative criterion: they include disruptive impact, market footprint, proof of concept, financial performance, technology innovation, social value, quality of management, execution of strategy, and integration into their respective industries.

  • Friday, 15 February 2013 09:25 Inbenta wins the Gold European Seal of e-Excellence 2013

    Inbenta has been awarded the Gold European Seal of e-Excellence for the second year in a row. This year, the award ceremony will be held at the Open Stage of the CeBIT the 5th March at 4.30 PM.

    In 2012, Inbenta was awarded the prize due to its efforts in promoting the marketing of information and communication technologies within the field of semantic technologies: Inbenta wins the European Seal of e-Excellence 2012

    You can find more information about this here.

     

     

  • Wednesday, 12 December 2012 14:36 Grasshopper Reduces the Number of Incoming E-mails by Using Inbenta on Their Customer Support Portal

    Inbenta, a provider of Natural Language Processing technologies and Semantic Search, announces that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal.

    Inbenta, a provider of Natural Language Processing technologies and Semantic Search, today announced that Grasshopper was able to reduce the number of oncoming e-mails by using Inbenta Semantic Search on their Customer Support portal. Grasshopper customers are now able to find more of the answers they’re looking for without submitting a ticket to their support team.

  • Tuesday, 04 December 2012 10:39 How to create perfect FAQ for your Knowledge Base

    This document will tell you valuable tips to build structured and optimized knowledge database that will answer most of your user's questions. 
    You will find in this recommendations:

    • improve user experience by increasing FAQ relevance
    • improve readability of your FAQs
    • extra value to the FAQ (persuade users to purchase on your site)

    Download your free guide now

  • Monday, 26 November 2012 09:56 Siri for companies is here, by Inbenta.

    "When apple launched Siri, companies were not taken into account." states Julio Prada, General Manager of the Spanish company inbenta. This software company based in Barcelona and with presence at the very heart of Silicon Valley just announced its new Virtual Assistant for companies designed to give online support to their clients through their mobile and tablet applications.

More news
Thursday, 24 May 2012 11:42

Citibank

Written by  Luc
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Avec Inbenta, nous arrivons maintenant à donner entière satisfaction à nos clients. Il est maintenant facile d'avoir une section FAQ qui répond à la plupart des demandes de nos utilisateurs. Comme un moteur de recherche, Inbenta est le meilleur de sa classe grâce aux technologies sémantiques.
Fernando Sampascual
Directeur Multicanal chez Citibank-Espagne
Last modified on Thursday, 24 May 2012 16:45
Luc

Luc

More in this category: « Deutsche Bank Butagaz »
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L’équipe inbenta est très réactive et à l’écoute de nos moindres besoins, du travail sur mesure pour des résultats performants et concrets: +57% taux de bonne réponse et +45% de réduction des emails.
Vincent Dufour
Responsable Web Client et canaux interactifs
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Avec Inbenta, nous avons mis en place un service qui offre à nos clients une assistance plus réactive avec un accès en ligne disponible à tout moment et un formulaire de contact mieux qualifié pour répondre le plus rapidement possible, le tout avec des performances mesurables.
Lionel Dibon
Responsable de la relation client Web
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L'Assistant Virtuel est un excellent outil pour stimuler nos ventes en ligne. Le plus important c'est la façon naturelle avec laquelle vous aidez vos clients actuels et futurs. Le service d'inbenta est excellent : la meilleure technologie est mise au service de l'interaction client. Nous l'utilisons et nous sommes très satisfaits.
Josep Maria Estevez
Responsable Contenu Web chez Allianz
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Grâce à la technologie inbenta du Traitement du Langage Naturel, nous avons pu réduire de 40% nos appels entrants. Aujourd'hui notre base de connaissances est l'un de nos atouts le plus précieux, et grâce à inbenta nous pouvons utiliser tout son potentiel.
Mathieu Canadell
Directeur Processus et Section Support
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Avec Inbenta, nous arrivons maintenant à donner entière satisfaction à nos clients. Il est maintenant facile d'avoir une section FAQ qui répond à la plupart des demandes de nos utilisateurs. Comme un moteur de recherche, Inbenta est le meilleur de sa classe grâce aux technologies sémantiques.
Fernando Sampascual
Directeur Multicanal chez Citibank-Espagne
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En une seule solution, Inbenta a participé à l’atteinte de 3 objectifs : la visibilité en optimisant notre présence sur les moteurs de recherche, la lisibilité en rendant l’information accessible et l'attractivité en mettant en avant les solutions énergétiques et la compétitivité de Butagaz. C’est ce qui fait la différence.
Emmanuel Chauvet
Responsable Digital chez Butagaz
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