Our Blog Direct Seguros is now using Facebook as an additional customer service channel
Tuesday, 15 November 2011 12:10
Direct Seguros is now using Facebook as an additional customer service channel

After using inbenta’s dynamic FAQ on its website (www.directseguros.es) to answer any question their Internet users may have and build over the time an exhaustive and relevant FAQ, Direct Seguros is now using the same solution but on another channel: Facebook.

 


Direct Seguros’ Fans can now from Facebook express any doubt or question they may have regarding their offer and services and get instant and relevant answers!

 

The FAQ is exactly the same than the one available on the web site directseguros.es : it’s the same resource that can be now used and improved by the 2 different channels!

Our solution on Facebook allows you to :

  • Answer immediately your Fan's questions without leaving Facebook
  • Reduce the number of recurrent and negative posts on your wall
  • Redirect them efficiently to your website
  • Build an exhaustive FAQ based on the real needs expressed by your Fans